Privacy Policy

At Trove Solutions Pte. Ltd. (“outbound”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our visa concierge service for visa applicants. By using our services, you consent to the practices described in this policy.

1. Information We Collect:

We collect personal information from you when you use our visa concierge service. This may include but is not limited to:

• Your name, contact information, and passport details

• Visa application details and supporting documentation

• Appointment schedules and interview preparation materials

• Usage data and preferences

• Any other information you provide to us during the visa application process

2. Use of Information:

We use the information we collect to:

• Provide and maintain our visa concierge service

• Assist in completing and submitting visa applications

• Schedule visa-related appointments

• Conduct mock interviews to prepare you for the visa process

• Communicate with you about your account, application status, and updates

• Customize and improve our services

• Comply with legal obligations

3. Data Sharing and Disclosure:

We may share your personal information with:

• Service providers and third-party vendors who assist us in providing our services

• Legal authorities or government agencies in response to lawful requests or legal processes

• Business partners and affiliates for business purposes, subject to your consent

4. Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights:

You have the right to:

• Access, update, or correct your personal information

• Object to the processing of your personal information

• Request the deletion of your personal information

• Opt-out of marketing communications

7. Children’s Privacy:

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child without parental consent, please contact us immediately.

8. Data Removal Request Policy:

We are committed to safeguarding your privacy and providing you with control over your personal information. If you wish to have your data removed from our records, please follow the procedure outlined below:

Submitting a Data Removal Request:

• A. Email Request: Send an email to our dedicated email address for data removal requests at help@outbound.com.

• B. Subject Line: In the subject line of your email, please clearly state “Data Removal Request.”

• C. Include Information: In the body of the email, provide the following information:

• Your full name

• Email address associated with your Outbound account

• Any additional details that may help us locate your information in our records

• D. Verification: For security purposes and to ensure the authenticity of the request, we may require you to verify your identity. This may involve providing additional information or confirming certain details related to your account.

Processing Time:

We will process your data removal request in a timely manner. Please note that certain legal or regulatory obligations may require us to retain certain information for a specific period of time, even after your data removal request has been fulfilled. We will inform you if any such exceptions apply to your request.

Confirmation:

Once your data removal request has been processed, we will send you a confirmation email to notify you that your personal information has been removed from our records. Please note that while we will remove your personal information from our active databases, residual copies may still exist in our backup systems for a limited period as part of our routine backup procedures. These copies will be securely stored and will not be accessed unless required for disaster recovery purposes.

9. Changes to this Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after any modifications to this policy constitutes your acceptance of the changes.

Effective Date:This Privacy Policy is effective as of January 01, 2024 and supersedes all prior versions.

Thank you for trusting Trove Solutions Pte. Ltd. with your personal information. We are committed to protecting your privacy and providing you with a secure and reliable experience.